Responsible Supply Chain
We recognise that our impact extends beyond our own operations and we work with our suppliers to ensure our supply chain reflects the same standards we set for ourselves. Through responsible sourcing, supplier engagement and clear governance, we promote ethical human rights standards, environmental stewardship and transparency across the value chain.
Our initiatives reflect our commitment to ethical business conduct and human rights in action across procurement and supplier management through procurement controls and practices, supplier sustainability assessment and local and responsible sourcing.
The Supplier Code of Conduct (SCOC) sets clear expectations on ethical conduct, human rights, labour standards and environmental protection. We require suppliers to follow our Supplier Code of Conduct covering social, environmental and ethical standards. By the end of 2025, 90% of suppliers representing 80% of spend had acknowledged the Code. In 2025, we introduced a Responsible Procurement Policy, ESG contract clauses and updated tenders, embedding sustainability alongside price and quality across sourcing and contracts.
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Dubai Holding Community Management’s inaugural Service Excellence Awards 2025 recognised partner excellence across six categories, presenting 13 awards from 77 nominations by 45 companies. Imdaad won Sustainability Initiative of the Year and Best Waste Management Company for its Tahfeez waste‑tracking programme, while RBT Collective took Best CSR Initiative for “No Time to Waste”.
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In June 2025, Dubai Holding hosted its second Supplier Engagement Forum, Sustainability Uplift, bringing together strategic suppliers, partners and thought leaders to accelerate ESG performance. Discussions centred on improving EcoVadis scores, advancing net‑zero pathways and expanding local sourcing, with participants sharing practical approaches aligned to Dubai Holding’s sustainability priorities. The forum deepened collaboration and demonstrated how responsible practices strengthen resilience, efficiency and innovation across the supply chain.
Our approach to local and ethical sourcing is guided by internal targets that prioritise sourcing within the UAE where viable. Business units work collaboratively with suppliers to strengthen quality and performance. In 2025, spend with local suppliers increased by 15%, while spend with Dubai-based SMEs grew by 5.6% and spend with women-owned suppliers rose by 6.8%, supporting inclusive economic growth and strengthening resilient, responsible supply chains.
The Sustainability Champions initiative is a network of procurement professionals representing different categories and teams across the Group. Acting as focal points for sustainable sourcing, the Champions promote ESG integration across supplier engagement and contract management, while helping identify vendors aligned with Dubai Holding’s environmental and inclusion priorities. Their work has strengthened supplier collaboration and expanded responsible sourcing opportunities, improving visibility of sustainable products and services across the supply chain.
Dubai Holding Entertainment launched the Riverland Bazaar at Dubai Parks™ and Resorts in collaboration with the Department of Economy and Tourism (DET). Held every Friday to Sunday, the curated marketplace offers UAE entrepreneurs and small businesses a platform to showcase products to thousands of weekly visitors. The initiative supports local commerce, encourages creative enterprise and reinforces Dubai Holding’s commitment to strengthening the SME ecosystem and driving inclusive economic growth.
